Support for G33BT - HECATE -【Edifier USA】

FAQ

Why the microphone on these headphones doesn't work?

Please check the following points: 1) Make sure all input and output cables are correctly connected 2) Make sure the mic input is clear and in well-order 3) Check your device to see whether it is in good condition 4) Make sure the volume isn't at the min. level If the issue still exists, please try to restart your device.

Could I adjust the size of these headphones on my head?

Of course, the headband of the gaming headphone is made from high-quality stainless steel. Simply adjust them by straightly bending out these headphones.

Why cannot I turn off microphone when using G33BT with a computer via Bluetooth?

You can turn off the microphone by the "microphone on/off" button during a call when using the headphone with a mobile phone, but cannot do that when using it with a computer via Bluetooth, because the Bluetooth protocol of computers is different from that of mobile phones.

Documents & Firmwares

User Manual

Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

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