Shipping Policy

Shipping Policy

At Edifier, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. We are proud to partner with all major courier companies, including FedEx, UPS, and Canada Post, to provide you with reliable shipping options.

Order Processing

Processing Time: All orders are processed within1-2 business day. The processing duration for orders received during public holidays or weekends shall be extended by no less than one day.

Shipping Options

• Standard Shipping:

· Will take around 3-7 business days to be delivery after sent out.

· Actual delivery times depend on courier schedules and are beyond our control.

• Additional Information

· Shipping times are estimates and may vary due to factors outside our control, such as weather conditions or courier delays.

· We are unable to deliver to P.O. Boxes with express shipping services.

· For any questions or concerns about your order’s shipping, please reach out to us via support@edifier.com

For inquiries regarding your order, returns, refer to the responses below. Explore our commitment to community support. Your seamless experience remains our primary focus.

Where can I check my order status?

Order updates will be delivered through email notifications. If you haven't received one, feel free to contact our customer service anytime.

Is it possible to return my order?

Indeed. The return window is 30 days from the date of purchase. Refunds will be processed within 2-3 business days after receiving the returned item.

How is Edifier supporting communities and ensuring customer satisfaction?

We're dedicated to exploring ways to support local communities and maintain customer satisfaction. Your understanding and support mean a lot. Let's stay connected, even when we're physically apart.

Holiday Delivery Disclaimer:

Q: Can I expect my expedited parcel to be delivered on time during the holidays?

A: While we strive for timely deliveries, there's a chance your parcel may not arrive on time. In such cases, please contact us, and we'll gladly refund the expedited shipping costs. Thank you for your understanding.